For communities
Choose a route for an ordinary service question, routine feedback or guidance on raising a sensitive concern.
How can we help?
Ask whether THESO is working in your area and how to find current programme information.
Find informationTell us what is working, what is difficult and what could be improved. Keep sensitive details out of this message.
Prepare feedbackRead the guidance for safeguarding, misconduct or other sensitive concerns before sharing identifying information.
Read reporting guidanceInformation and participation
You may need to know whether a service is available in your area, explain a problem with an activity or suggest a change that would make it easier to use. You do not need to prepare a partnership proposal to ask an ordinary question or share feedback.
Start with the option that matches your need. Current services and eligibility depend on the programme and location. This website provides information and contact guidance; its general enquiry tool prepares an email draft and does not register you for assistance or confirm that THESO has received a message.
What matters in your community
Describe the information you need and your general location. Ask whether a relevant programme or service is currently available, who is responsible for it and where to obtain current details. Do not include identity documents, medical records or other sensitive information in the first general enquiry.
Prepare a service questionTell us about access, opening arrangements, information, facilities or another practical issue. Explain what happened and the change you would find useful. Share only the details needed to understand the issue; use the separate reporting guidance for safeguarding or other sensitive concerns.
Prepare routine feedbackFor concerns about conduct, safeguarding or misuse of resources, review the reporting guidance before sharing details. A dedicated confidential route has not been confirmed for this review. The general email can be used to ask for an appropriate contact without including names or detailed allegations.
Read reporting guidanceInformation, routine feedback and reporting guidance
Use a service question for ordinary information, routine feedback for practical suggestions or problems, and the reporting guidance for sensitive concerns. Choose the option that matches what you need.
A short description and general location can be enough to begin. Reply details are optional for ordinary questions and feedback; include a contact method if you want a response. An email may still identify its sender, so optional fields do not make the route anonymous.
If you use the enquiry tool, review the draft and choose whether to send it through your email app. Preparing the draft does not send it. You can also write directly to info@theso.org. This is an ordinary correspondence route, with no emergency-response or response-time guarantee.
Useful questions
What to expect from these contact routes.
Read reporting guidanceThe next step
Ask a question or prepare routine feedback. For sensitive concerns, read the reporting guidance first.