Ask for the right channel
State that you need to raise a concern and request a suitable contact method. Avoid including identifying or sensitive details in the first general email.
Safety & accountability
Find an appropriate route to raise a concern.
Review the available contact guidance before sharing sensitive information about conduct, safeguarding or the use of resources.
People should be able to raise concerns without being asked to share unnecessary personal information. The appropriate route depends on the nature of the concern and the safety of the person raising it.
A dedicated confidential reporting route has not been confirmed for this review. You can email info@theso.org to request an appropriate contact without including names, detailed allegations or other sensitive information. This general email is not presented as an anonymous or confidential reporting service.
Start with the minimum information needed.
Consider your safety
Use a device and contact method you consider safe. This website does not provide emergency assistance or a guaranteed anonymous reporting service.
If there is immediate danger
Seek emergency or protection support from local services or people you trust. Do not wait for a website response.
Check the currently published reporting information.
Check the current THESO reporting page for any published contact arrangements. If the route or its confidentiality is unclear, request clarification before sharing sensitive details.
Open the current THESO reporting pageThe next step
Request an appropriate contact route.
Do not include sensitive details in this initial request.